This highly interactive masterclass with Chris and Paul will provide delegates with:

• An approach for comparing their KM programme with global exemplars

• An insight into the mindset of the KM assessor

• An understanding of how KM can be implemented and embedded into operational processes

• An opportunity to conduct a KM Canvas assessment of their KM programme

• An action plan to prepare for an ISO KM assessment and certification.

The masterclass will use “The KM Cookbook: Stories and strategies for organisations exploring Knowledge Management Standard ISO 30401” as a backdrop. It will take a deep dive into the KM Chef’s Canvas (see below) highlighting good and innovative KM practices while examining the skills needed for effective and measurable knowledge management.

Chris and Paul will draw on more than 75 years’ experience as business leaders, consultants and advisors to diverse businesses. They will use illustrations from numerous global KM assignments they’ve conducted and share the approach used to create the book.

Background

The publication of a set of KM Standards (ISO 30401) in 2018 presented organisational Knowledge & Information Management Professionals with an opportunity to take a giant step along the path to corporate legitimacy. But what might they need to do and where can they get advice?

Authors Chris Collison, Paul Corney and Patricia Eng felt the ISO KM Standard was a great topic around which to base a book (“KM Cookbook”) that:

• draws on great examples (‘menu chapters’) from 16 leading global organisations;

• assesses where we felt they met or exceeded the new standard; and

• highlights aspects from their KM Programmes others might find inspirational.

As we progressed through the interviews and writing of these ‘menu chapters’, we kept stumbling on memorable examples which we wanted to curate for the reader.  A Chef’s Specials chapter acts as a summary of the Menus and highlights where we feel those KM programmes meet or exceed the KM Chef’s Canvas, which is our approach to presenting the requirements of ISO 30401 in a one-page visualisation.

This Canvas can be used to prepare for ISO accreditation, or as a lens through which to view an existing KM programme.

The Masterclass is to be conducted in a trusting environment, applying the “Chatham House Rule”; it will be highly interactive with time for self-reflection. Each delegate will be encouraged to contribute fully so that we can all learn from and share experiences.

Who should attend & why?

This masterclass will be of value to anyone involved in Knowledge Management in their organisation.  It is likely to be of most benefit to practicing Knowledge Professionals / Knowledge champions, as well as those in Quality Management, HR, Learning & Training / Organisational Development, who have to ensure their future professionals are equipped to meet the challenges of a fast-changing business environment.

About the Masterclass Leaders

Chris Collison is a best-selling author*, speaker, facilitator and established knowledge management consultant who has served over 150 client organisations over the past 15 years.   He was a part of BP’s award-winning KM team, and a senior director in Centrica, and now advises numerous organisations around the world, including the International Olympic Committee, World Bank and UN.  Chris is a chartered fellow of the CIPD and teaches the Advanced KM Programme at Henley Business School and is visiting lecturer at Skolkovo Business School in Moscow.

* A selection of Chris’ co-authored books

“The KM Cookbook: Stories and strategies for organisations exploring Knowledge Management Standard ISO 30401” published by Facet Publishing

“No More Consultants. We know more than we think” published by Wiley.

“The Gardener’s Guide to Communities of Practice” published by the World Bank

“Learning to Fly. Practical knowledge management from leading and learning organisations.” published by Capstone Wiley.

Paul Corney came to knowledge management while working in the City of London in the mid-1990s. He has led numerous assignments since across a variety of sectors in the Americas, Africa, Asia, Europe, and the Middle East, helping clients to identify and make use of the knowledge that resides inside their organisations.

An experienced advisor, practitioner and masterclass leader. Paul, has been a visiting lecturer on knowledge and innovation / information management at the University of Brighton and London Metropolitan University and is well published*.  

He is a member of the British Standards Institute KM Standards committee that worked on the ISO KM Standard, President Elect of the Chartered Institute for Libraries & Information Professionals (CILIP) and a member of the project board responsible for the ongoing development of the Chartered Knowledge Manager Practitioner Programme.

He was recently announced as the 2019 Walford Award winner for services to the global KM Community.  He has written extensively on the potential value of the new standards for Knowledge & Information Management Professionals.

* Paul’s most recent co-authored books include:

“The KM Cookbook: Stories and strategies for organisations exploring Knowledge Management Standard ISO 30401” published by Facet Publishing

“Navigating the Minefield: A Practical KM Companion” published by The American Society for Quality

“KM Matters: Words of Wisdom from KM Practitioners” published by Sagology

Course Outline

Session One:Introductions: (Practical Interactive Session)

• Understanding the motivations and experience of the group.

• Introducing the KM Cookbook metaphor

• Introducing the KM Chef’s Canvas–Map to ISO 30401

The Restaurant Critic–KM programmes under review (Theory)

• Inside the mindset of a KM Assessor

• Potential Questions

Conducting the ISO KM Audit (Practical)

• Preparation

Session Two:KM Chef’s canvas–deep dive selection (Theory & Practical)

• Strategic Context

• Alignment / Stakeholders / Knowledge Areas

  • A look at exemplar practice

• GovernanceModels / Policy / Groups / Quality

  • A look at exemplar practice

• LeadershipSponsorship / Management / Communication / Planning

  • A look at exemplar practice

• Interaction & internalisation / Collaboration / Expertise / Communities

  • A look at exemplar practice

Wrap & consolidation of learnings.

Presentation of certificates of completion.